Senior Associate Talent & Workforce Solutions

Assignment Leadership & Delivery Oversight

• Lead the mobilization, planning and delivery of assigned Talent and Workforce engagements, ensuring appropriate resources, clear milestones and delivery within approved scope, timelines, budgets and HCBS quality standards.
• Maintain accurate engagement trackers covering progress, deliverables, risks, service level agreements and financial performance, and contribute to consolidated portfolio reporting.
• Hold regular delivery reviews with assigned Associates and support staff, resolve operational blockers and escalate resource or priority conflicts to the Managing Partner.
• Review key client deliverables, including search reports, shortlist reports, assessment summaries and workforce service reports, and obtain required approvals before release.
• Escalate material delivery, compliance, financial or client relationship risks promptly, with proposed corrective actions.

Talent Solutions

• Lead assigned executive search and recruitment mandates, including client briefing, role clarification, search strategy, candidate sourcing, assessment, selection coordination and placement follow-up.
• Guide Associates in proactive sourcing, talent mapping and candidate engagement, ensuring shortlists are supported by documented evidence against agreed selection criteria.
• Apply approved recruitment methodologies, tools and standards, and recommend improvements to trackers, templates, talent pools and turnaround times.
• Ensure initial search reports are prepared within five working days of assignment commencement, or earlier where required by the agreed client timeline, with clear progress updates and escalation of sourcing challenges.
• Coordinate and, where appropriately certified, administer psychometric and leadership assessments in accordance with applicable certification and provider requirements.
• Identify assessment capacity and certification needs and recommend development plans to the Managing Partner.
• Review verification and background-checking activities to ensure appropriate permissions, accurate findings, timely completion and complete supporting records.
• Apply approved recruitment fees and contractual terms, referring proposed exceptions to the authorised approver.

Workforce Solutions

• Lead the operational delivery of assigned managed manpower, HR outsourcing and Employer of Record engagements, including mobilisation, onboarding, attendance and leave administration, payroll inputs, employee relations support and offboarding.
• Monitor client SLAs, KPIs and reporting commitments, maintaining clear trackers, supporting evidence and escalation arrangements.
• Review payroll inputs and exceptions for accuracy, completeness and timely submission to Finance, and track resolution before payroll approval and processing.
• Apply approved Employer of Record and management-fee models, review assignment costings with Finance and escalate discrepancies or proposed changes.
• Monitor contractual, statutory and data-protection requirements within assigned engagements, maintain supporting evidence and coordinate corrective action with Finance, management and relevant advisers.
• Guide Associates on employee relations documentation and routine case administration, escalating sensitive matters, disputes and decisions requiring management approval.
• Develop and improve operating procedures, controls and workflows for management approval, and support implementation across assigned engagements.
• Support approved localisation of client accounts in regional spokes through documented workflows, clear responsibilities and structured handovers.

Client & Account Management

• Manage day-to-day relationships for assigned Talent and Workforce clients, working with the Managing Partner and the Business Development Associate.
• Maintain account plans covering client needs, delivery commitments, service risks, renewal dates and opportunities for further work.
• Lead periodic service reviews and document client feedback, satisfaction, agreed actions and renewal intentions.
• Resolve operational client issues and complaints within delegated authority and in line with the Client Excellence Manual; escalate material or unresolved matters promptly.
• Identify and pursue approved cross-selling opportunities across Talent, Workforce, HR Advisory, Risk & Compliance and the Academy.

Business Development & Commercial Performance

• Lead the preparation of assigned proposals, tenders and presentations, coordinating technical and financial inputs in line with the Proposal Toolkit.
• Review submissions for completeness, accuracy and commercial consistency, and obtain designated approval before external submission.
• Prepare assignment pricing, costings and commercial models within approved frameworks and the Delegation of Authority.
• Deliver agreed business development, revenue and margin targets for assigned accounts and engagements.
• Monitor assignment costs, resource utilisation, billing milestones and collections with Finance, escalating overruns, delayed invoicing and overdue obligations.
• Maintain accurate opportunities, follow-up actions and forecasts in Odoo CRM, and contribute to the annual practice plan and recurring-revenue growth.

People Leadership & Capability

• Allocate work to assigned Associates, setting clear priorities, delivery milestones and quality expectations.
• Coach team members in sourcing, candidate assessment, workforce administration, client communication and assignment documentation.
• Review work regularly, provide timely feedback and monitor completion of corrective actions.
• Contribute to performance reviews and development plans, conducting formal reviews where line management responsibility has been delegated.
• Identify capability and capacity gaps and support approved recruitment, onboarding and succession planning activities.
• Model and reinforce HCBS’s values of Professionalism, Integrity, Excellence and Respect.

Governance, Risk & Reporting

• Apply HCBS management system manuals, the Delegation of Authority, the Data Protection Policy and AI Policy across assigned engagements.
• Maintain engagement risk and issue registers, report incidents promptly and track corrective actions through to closure.
• Prepare monthly delivery and commercial reports for assigned accounts and contribute accurate, timely inputs to consolidated service reports, the Chair’s Update and Board packs.
• Maintain complete and reliable recruitment, workforce, CRM and billing information in Odoo and other approved systems.
• Identify system requirements and recommend improvements, including inputs to the Recruitment Firm vertical assessment; support implementation of approved decisions.
• Maintain confidentiality, secure access and appropriate handling of candidate, employee and client information throughout each engagement.

Operating Standards

The following standards guide how the role operates:

• Client first: client outcomes and experience guide every decision.
• One firm: practices and functions collaborate and share intelligence.
• Visible delivery: the status of every engagement or workstream is known and reported.
• No surprises: risks reach the line manager early, with options.
• Delegation with accountability: authority is exercised within the Delegation of Authority.
• Values in action: Professionalism, Integrity, Excellence and Respect.
• Quality is never traded for speed.

Required Capabilities & Skills

Talent & Workforce Expertise

Strong expertise in recruitment, executive search, assessment, managed manpower, payroll inputs and workforce compliance.

People Leadership

Ability to set direction, coach, hold people to account and develop others.

Client Service

Service orientation with the ability to manage expectations and sustain trusted relationships.

Commercial Awareness

Understanding of client needs, pricing, margin and how HCBS wins and grows work.

Governance & Risk Awareness

Ability to work within HCBS manuals, the Delegation of Authority and data-protection requirements.

Analysis & Judgement

Ability to analyse information, draw sound conclusions and communicate implications clearly.

Delivery & Time Management

Disciplined management of multiple deadlines, priorities and follow-through.

Communication

Clear, professional written and verbal communication with colleagues, clients and stakeholders.

Digital Capability

Strong command of Microsoft 365 and Odoo, with the ability to work from dashboards and reports.

Integrity & Confidentiality

High ethical standards and discretion with sensitive client, candidate, employee and financial information.

Education

Bachelor’s degree in Human Resource Management, Organisational Psychology, Business Administration, Management or a related discipline.

A relevant postgraduate diploma in Human Resource Management, Business Administration, Organisational Development or a related field is an added advantage

At least five years' relevant experience in recruitment, executive search, HR outsourcing, workforce management or HR consulting, including at least 2 years leading assignments, managing client accounts and supervising or guiding delivery staff.

Demonstrated track record of winning, delivering and growing client work, with commercial accountability.

Experience with psychometric or leadership assessment and with payroll and employment-law compliance in Uganda or East Africa is an advantage.

Professional certification in HR, recruitment, assessment, project management or leadership is an advantage.

• Candidates who meet the criteria outlined above should submit their applications, resume and academic documents in pdf format with “ HCBSU-SWFTA- SENIOR WORKFORCE SOLUTIONS AND TALENT ASSOCIATE” as the Email subject via the employer’s official contact

Note

• The deadline for applications is not later than 05:00 pm, Friday 12 th November 2026 .
• Only shortlisted applicants will be contacted. Female Candidates are encouraged to apply.