Relationship Manager - Employee Banking

The Relationship Manager – Employee Banking will be accountable for managing and sustaining a portfolio of schemes (companies and institutions) that have signed up for scheme banking and personal financing solutions for their employees. The role will ensure consistency, risk control, quality of service delivery, and turnaround time across the scheme’s portfolio.

Key Result Areas

• Portfolio Quality & Risk Management

Schemes Relationship Management

• Act as the primary contact for assigned schemes.
• Carry out promotional, loyalty, and public relations activities within the schemes.
• Coordinate communication on service standards, pricing, relationship contacts, and product changes.

Business Growth and Portfolio Management

• Work closely with the Employee Banking team, Branch Managers, Regional Managers, and Branch Business Supervisors to drive delivery of portfolio targets.
• Support growth of the scheme’s portfolio through acquisition, retention, and cross-selling initiatives.

Loan Repayment and Portfolio Quality

• Work with the Schemes Administration team to ensure timely invoicing and repayment of loans.
• Follow up branches on non-repayment cases within the scheme’s portfolio.
• Monitor portfolio performance and ensure adherence to risk and service standards.

Training and Capacity Building

• Train and support the Employee Banking team on product offerings and requirements.
• Ensure high quality credit files are prepared by the team.

Customer Service and Complaints Management

• Manage customer complaints and ensure timely resolution with branches.
• Maintain high levels of customer satisfaction and service delivery standards.

Stakeholder Engagement

• Build and maintain strong relationships with internal and external stakeholders to add value to the scheme’s portfolio.
• Engage key contacts within employer institutions to strengthen partnerships.

Product Development and Market Intelligence

• Research, review, and recommend product or process improvements in line with customer needs and market trends.

Compliance and Risk Management

• Ensure adherence to all credit policies, procedures, and service standards.
• Support implementation of risk and control measures within the scheme’s portfolio.

Any Other Duties

• Perform any other duties as may be assigned from time to time.

Minimum educational and technical competence requirements:

• Bachelor’s degree in finance, Commerce, Business Administration, Economics, Statistics, Management, or a related field.
• Professional banking qualification or master’s degree is an added advantage.
• Relevant practical training in Employee Banking product management.
• Minimum of 3 years’ experience in a banking or similar environment , with exposure to Sales, Schemes, and Relationship Management .
• Strong credit analysis skills and business acumen.
• Candidates must have exposure to leading sales teams in the region.

Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba avenue , Kampala, Uganda , and email it to the employer’s official contact as well as photocopies of academic documents, CV and application letter indicating your salary expectation . The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

Send your application as ONE PDF document containing an application Letter, Detailed CV, Academic documents and certificates.

Applications in word format or as separate images will not be considered.

Closing date for submission of the applications is 30th October 2026. Only shortlisted candidates will be contacted directly on Tel. Numbers 0312 222600 or 0414 341275 ONLY .

Please note that in line with the Bank procedures, no job offers are made online.