Mini-Grid Contract and Performance Lead

Key Duties and Responsibilities Contract and Operator Oversight • Act as AYAN’s primary liaison with the contracted mini-grid operator.

• Monitor compliance with the operation and maintenance agreement, service standards and agreed response times. • Review operator reports, verify agreed performance indicators and coordinate performance -review meetings. • Maintain a contract obligations tracker and escalate unresolved issues to AYAN management. Performance and Commercial Monitoring • Track system uptime, energy generation and sales, customer connections, revenue collection, losses and customer satisfaction. • Conduct periodic site inspections and verification exercises with the operator and relevant stakeholders. • Review billing, collection and customer-service performance and recommend corrective action.
• Support customer growth, productive use of energy and business-sustainability initiatives. Stakeholder Engagement and Compliance • Coordinate engagement with refugee and host-community leaders, local government, regulators, UN agencies, partners and customers. • Manage feedback and grievance processes related to mini-grid services. • Ensure compliance with donor, regulatory, environmental, social, safety and safeguarding requirements. • Support audits, inspections, monitoring visits and transition planning for increased AYAN and local management capacity. Reporting and Records • Prepare concise monthly and quarterly performance reports for management.
• Maintain complete records of contracts, reports, inspections, complaints, decisions and follow -up actions. • Identify operational, financial, social and compliance risks and recommend mitigation measures. Qualifications and Experience • Bachelor's degree in Electrical Engineering, Renewable Energy, Energy Systems, Business Administration, Economics, Project Management or a related field. • At least five years of relevant experience in energy access, mini-grids, utilities, infrastructure or project management. • Demonstrated experience overseeing contractors or service providers and reviewing technical or commercial performance.

Mini-Grid Contract and Performance Lead - Rhino Camp African Youth Action Network | Bringing Youth Together • Experience in donor-funded, rural electrification, refugee or community-development programmes is an advantage. • Strong ability to analyse operational and financial information and produce clear management reports. Core Competencies • Contract administration and performance management. • Understanding of solar mini-grid systems and utility business operations. • Stakeholder engagement, negotiation and conflict resolution. • Commercial awareness, data analysis and risk management. • High integrity, accountability and ability to work in a remote multicultural environment. How to Apply Apply online using the application form at the link below.

Submit your application by Friday 23rd October 2026. Application link: AYAN is an equal opportunity employer. Qualified women, refugees, persons with disabilities and host-community candidates are encouraged to apply. Only shortlisted candidates will be contacted.

To apply, open AYAN's official announcement page and use the form linked beside this role.