Hotel Night Auditor

KampalaEntry level · Not statedDeadline not published by employerChecked 14 Nov 2026

Published by employer 13 Nov 2026

About this role

Greet, register, and check in/out late-night arrivals, walk-ins, and early-morning departures with a warm, professional attitude.
Answer, screen, and forward incoming phone calls, respond to guest inquiries, and process room reservations.
Handle guest requests, complaints, and wake-up calls promptly while keeping the reception and lobby areas tidy and presentable.
Run the end-of-day audit in the Property Management System (PMS) and verify all room, tax, food and beverage, and ancillary charges.
Balance daily cash drawers, reconcile credit card settlements, and investigate any billing discrepancies on guest folios.
Compile and distribute daily revenue, occupancy, and financial summary reports for management.
Manage visitor logs, incoming mail/deliveries, and basic front-office administrative tasks.
Monitor lobby access, hotel security, and emergency panels throughout the overnight shift.
Maintain an accurate shift log and brief the morning front desk team during shift handover.

Read full role

A certificate, diploma, or degree in Hospitality Management, Tourism, Accounting, Finance, or Business Administration is an added advantage.
At least 1–2 years of proven experience as a Hotel Receptionist, Front Office Agent, Night Auditor.
Experience handling cash, POS terminals, and daily financial reconciliations in a hospitality or customer-facing environment.
Proficiency in hotel Property Management Systems (PMS) (such as Opera, Fidelio, Protel, or Cloudbeds).
Strong computer literacy, especially in Microsoft Excel (for balancing reports) and Word/Outlook.
Solid numerical and bookkeeping skills with high accuracy to spot and resolve billing errors.