Head of Road Freight and CDZ

Role Summary The role is the key interface between the Road Freight and CDZ Departments. Overall Goals /

Typical Measures

• Grow Market Share: Drive growth in both RFR and CDZ segments. ● P&L Responsibility: Full P&L responsibility for RFR, ensuring delivery to agreed

budget. ● Compliance: Ensure compliance with industry and internal DGF policies and standards for both RFR and CDZ. ● Customer Solutions Development: Participate in the development and implementation of customer solutions for new accounts. ● Resource Management: Ensure optimal resourcing of RFR and CDZ to meet service standards.

• Customer Relationship Management: Visit customers to maintain

relationships, research needs, and monitor satisfaction. ● Supplier Management: Maintain relationships with suppliers and manage their performance. ● Profitability Monitoring: Monitor profitability of RFR, customers, and shipments. ● Estimates and RFQs: Oversee and assist with estimates and RFQs/tenders. ● Invoice Processing: Ensure timely processing of invoices in line with DGF financial controls. ● Continuous Improvement: Implement First Choice, Station Improvements, and adherence to quality policies. ● Reporting: Produce weekly, monthly, and ad -hoc reports as required by management.

• Service Level Improvement: Improve service levels, internal KPIs, customer

satisfaction, and adherence to SLAs. ● Revenue Growth: Collaborate with sales to grow RFR and CDZ revenue and market share. ● Tariff Management: Own and maintain 'Country ACC tariffs', RFQs/tenders. ● Ensure pricing and cost for CDZ standalone shipments are up to date and market related. ● Ensure daily invoicing is done according to the latest CDZ financial guidelines and revenue is not lost to other products. ● Manage and maintain Customs licenses and Customs deferment bonds. ● Manage & control department costs, file count, productivity and revenue

• Maintain communication with OFR and AFR for Network shipments, as well as

Standalone. ● Establish and maintain relationships with existing customers. ● Support sales and Customer Service with technical data. ● Support sales and Customer Service with customer visits. ● Ensure quality of work at all times; audit entries before submission. ● Maintain a risk register for refunds, bonded cargo and any other CDZ activities that need monitoring on a regular basis to ensure minimal or eliminated risk of loss of revenue through mishandling or other issues. Report any financial risk to the Country Manager and CDZ SSA Manager.

• Deploy and maintain department KPIs, which should include, among others,

number of entries per month, number of lines, number of vouchers of correction, refunds, acquittals, etc. ● Manage performance through IKOs and daily management activities. Give feedback to each team member to ensure constant alignment with Country, Regional and Global goals. ● Keep the team regularly informed of results, productivity and quality of work, as well as all customer feedback. ● Evaluate training needs and implement them in accordance with budget guidelines and Country Manager approval. ● Ensure proper implementation of new business to avoid misunderstandings of the sales promise and customer requirements; don't leave any grey areas open to interpretation.

• Understand the customer base who are up -trading and who are down-trading

and why; ensure regular customer visits with a Customer Service representative or other. ● Assist with collection when necessary to avoid customers exploiting agreed payment terms. ● In conjunction with Finance, be aware of customers exceeding their credit limits before submission to Customs or further disbursement of duty and taxes; follow Country and/or Regional guidelines. ● Be mindful of our service delivery, our customers (internal and external), and our staff, and ensure CDZ acts in an exemplary manner at all times. People

Management

• High-Performance Culture: Develop a high-performance service culture within

the functional department.

• Organizational Structure: Plan, organize, and direct an efficient functional

department. ● KPI Development: Develop KPIs with team members and monitor individual performance. ● Training and Development: Identify training needs and opportunities for skill development. ● Employee Engagement: Foster employee satisfaction and commitment to achieve objectives. ● Develop a team spirit and multitasking capabilities within the team.

• Conduct performance appraisal, including coaching. ● Manage the allocation of appropriate resources and commitment of staff to the

achievement of Global, Regional and Country objectives and targets. ● Ensure effective oversight of outsourced agents' quality and service delivery. Person Specification

Skills &

Competencies

• Industry Knowledge: In-depth knowledge of freight forwarding, specifically RFR

and CDZ products. ● Leadership Skills: Strong leadership and management capabilities. ● Team Collaboration: Ability to work in a team environment and transfer knowledge effectively. ● Time Management: Strong punctuality and time management skills. ● Problem-Solving: Strong problem-solving mentality and sound judgment in risk management.

• Computer Literacy: Proficient in all MS Programs. Qualifications &

• MA in Business Management or a related field. ● Additional qualifications in logistics are a plus. Experience
• Minimum of 8 years in the logistics industry, with at least 5 years in a

managerial position.