Other · Contract
Direct employerFixed Term Lead Qualifier
About this role
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it because what we do connects people across the world. And the more we can connect with people, the better life on earth becomes. We love our role in the world. And we are looking for the right people to help us maintain – and grow it. People like you.
Join the DHL International Uganda Limited Team as Fixed Term Lead Qualifier !
Report to: Commercial Manager
Why You will Love This Role
At DHL Express, we are not just delivering parcels, we are delivering smiles, speed, and world-class experiences. As a Lead Qualifier you will be responsible for identifying, screening, and qualifying potential customers to ensure that high-quality sales opportunities are passed on to the sales team. The role focuses on outbound prospecting, inbound lead assessment, customer engagement, database management, and supporting revenue growth by maintaining a healthy sales pipeline.
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What You will Do
- Review inbound and outbound sales leads, contact prospective customers via phone, email, and other channels.
- Quality leads against predefined criteria and sales standards.
- Schedule meetings or hand overqualified prospects to the sales team.
- Conduct introductory calls to understand customer requirements, build positive relationships with prospects, and maintain regular follow-up.
- Address initial customer inquiries professionally and promptly and maintain accurate records in the CRM system.
- Track lead status and progression through the sales funnel.
- Ensure timely follow-up and nurturing of leads.
- Generate reports on leads, conversions, and pipeline activity and offer administrative support to the commercial team.
- Support marketing campaigns by providing customer insights and feedback and escalating timely where necessary.
- Work closely with Sales, Customer Service, and Operations teams and all departments to ensure timely customer support.
What We Are Looking For
- Strong communication and interpersonal skills.
- Prospecting and lead qualification techniques, with excellent telephone and customer engagement skills.
- CRM and sales analytics proficiency.
- Time management and organizational, negotiation and influencing skills.
- Attention to detail and data accuracy, customer-focused mindset.
- Bachelor’s degree in business administration, Marketing, Sales, or related field.
- 2-4 years' experience in sales support, lead generation, telemarketing, or business development.
Why DHL?
- Be part of the world’s most international company.
- We invest in your career.
- Diversity, inclusion, and innovation are at our core.
- Competitive salary, training, and a workplace that values YOU.
We are looking forward to your application.