Customer Service · Not stated
Official sourceCustomer Care Assistant
About this role
Role overview
Advert: External HSC advert.
Duty station(s): Mulago Specialized Women and Neonatal Hospital, Uganda.
Salary scale: U7.
Apply online only through
Read full role
Post: Customer Care Assistant - 10 Posts
Reference: HRM 72/173/40 - MSWNH
Salary Scale: U7
Reports to: Hospital Administrator
Qualifications: i. Uganda Advanced Certificate of Education (UACE) or equivalent. ii. Certificate in Customer Care, Public Relations, Communications or a related field from a recognized institution. Duties and
Responsibilities
a) Receive and attend to patients, attendants and visitors. b) Provide information and guidance on hospital services. c) Receive, record and refer complaints and enquiries. d) Follow up complaints and provide feedback to clients. e) Collect and record customer feedback. f) Maintain customer care records. g) Support implementation of the hospital’s client care standards.
h) Perform any other duties assigned by the supervisor. KAWEMPE REFERRAL HOSPITAL
Salary disclosed: U7