Business Development Lead - Exports M/F

Business Growth

• Analyse and profile client accounts based on performance, value and potential and generate.

periodic reports.

• Determine the crucial needs of key clients and ensure that they receive first-class customer care and service.
• Develop a strategy for managing key accounts and ensure its implementation.
• Conduct regular customer satisfaction surveys and make necessary improvements for key accounts.
• Develop pricing structures for key clients.
• Resolve disputes and maintain client relationships to promote client retention.
• Conduct account reviews.
• Analyse and adapt new strategies to react to changing business trends.
• Conduct client visits based on target prospects.
• Generate weekly sales reports and submit to management

Cross-Functional Collaboration

• Work closely with Operations, Customer Service, and Finance teams to ensure seamless, service delivery, and profitability.
• Participate in internal planning meetings to align customer requirements with operational capabilities and trade-lane capacities.
• Support the implementation of CRM systems by logging interactions and updating pipeline stages regularly.

Reporting & Performance Management

• Prepare weekly and monthly reports on pipeline performance, conversion rates, and customer activity.

. Ensure accurate CRM data entry and reporting to support visibility and management decision-making.

• Track key metrics including TEU volumes, gross margin, and account retention.