Legal and Compliance · Full-time
Direct employerSenior Specialist - Risk and Primary Controls.Technology
Published by employer
About this role
Role overview
Main Purpose
To drive compliance with operational controls, processes, standards, and regulatory requirements to minimize risk exposure and support operational resilience across Technology operations through effective stakeholder engagement, governance, and continuous improvement.
Main Purpose
To drive compliance with operational controls, processes, standards, and regulatory requirements to minimize risk exposure and support operational resilience across Technology operations through effective stakeholder engagement, governance, and continuous improvement.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Job Title: Senior Specialist - Risk & Primary Controls
Reports to: Manager - Standards and Compliance
No. of Vacancies: 1
Main Job Functions
- Conduct compliance reviews and operational audits across Technology operations to ensure adherence to MTN Group standards, National Telecommunications Operator License requirements, Quality of Service requirements, and applicable regulatory frameworks.
- Drive operational risk assessments, mitigation strategies, and technology resilience initiatives to strengthen operational continuity and service assurance across Technology operations.
- Participate in technology change governance, including the Change Management Board, to ensure adherence to approved change management processes and operational controls.
- Coordinate and support internal and external audit activities, ensuring timely closure of compliance findings and control gaps.
- Monitor adherence to operational processes, policies, standards, and procedures while driving continuous efficiency improvements.
- Prepare governance, compliance, risk, and resilience reports for management and stakeholders.
- Liaise with internal teams, vendors, auditors, and the regulator to strengthen governance and compliance across Technology operations.
- Ensure implementation and monitoring of network security, governance, and operational controls in alignment with ISO27001 and other applicable standards and best practices.
KPA Quality Standards/ Measures (KPI'S for job)
- Compliance with MTN Group standards, regulatory requirements, and operational governance frameworks
- Effective governance and risk oversight for technology changes, upgrades, and operational activities
- Timely closure and follow-up of audit findings, risk issues, and control gaps
- Technology operational controls implemented and maintained within approved standards and policies
- Timely and accurate reporting of operational risk, compliance, audit, and governance metrics
- Support successful implementation of technology transformation and change management initiatives with minimal operational risk exposure
- Timely stakeholder engagement and resolution of governance, compliance, and operational control issues
Education
- BSc Electrical/Telecommunications Engineering, or related course.
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Work Experience
- Minimum of 4 years’ experience in Telecommunications Network Operations, Operational Resilience, or Network/Service Planning.
- Proven experience working in a telecommunications environment with exposure to operational controls, audit, governance, regulatory compliance, and operational resilience processes.
- Experience in stakeholder engagement, operational reporting, audit coordination, and change governance, and risk management activities.
Skills / physical competencies:
- Governance & Compliance – Strong understanding of operational controls, governance frameworks, and regulatory compliance requirements.
- Risk Management & Operational Resilience – Evaluate effectiveness of operational and technical controls to proactively identify vulnerabilities, minimise operational risk exposure, and enhance technology reslience
- Analytical & Problem Solving – Ability to analyze operational risk trends, audit findings, compliance metrics, and service performance indicators and recommend improvements.
- Stakeholder Engagement & Collaboration – Ability to work effectively across cross-functional teams, auditors, vendors, regulators, and management.
- Communication & Reporting – Ability to prepare clear reports, presentations, and governance updates for different stakeholders.
- Process improvement - Drive continuous improvement initiatives through process optimization, automation and enhanced operational practices
- Planning & Coordination – Strong organizational, planning, and time management skills.
ABOUT US
We at MTN Uganda are a purpose and value-led organization!
At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Female Applicants are strongly encouraged to Apply!
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.