Customer Service · Full-time
Direct employerAdministrator - Activations & Provisioning.Customer Operations (Contract)
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About this role
Role overview
Main Purpose
To guard against potential loss of revenue in MTN Uganda as a business unit. To ensure that all vetted service requests are timely and accurately registered, assigned the correct tariffs on the billing system or a work order is raised for services requiring technical configuration
Main Purpose
To guard against potential loss of revenue in MTN Uganda as a business unit. To ensure that all vetted service requests are timely and accurately registered, assigned the correct tariffs on the billing system or a work order is raised for services requiring technical configuration
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Job Title: Administrator - Activations and Provisioning
Reports to: Supervisor - Activations and Provisioning
No. of Vacancies: 1
Main Job Functions
- To ensure that all authorized and vetted Customer requests for service are accurately and timely registered, provisioned and activated on the billing system.
- To timely and accurately raise work orders for service requests that can’t be completed in the Billing system (i.e. need installation or configurations by Technical, I.T or V.A.S Departments).
- To ensure that the correct billable services and tariffs are assigned during activation of new subscribers and provisioning of additional services.
- Safely manage Client records containing contracts & all subsequent Client communications.
- To manage S.I.M card stock (inactive for post-paid) and all pre-activation equipment that may change from time to time depending on the business needs.
- Regular audits on all provisioned services – weekly/monthly work order audits and health checks to ensure accuracy and minimise error before monthly service invoicing.
- To liaise with internal Customers (especially Sales Department personnel) to ensure ample and timely resolution of any external Customer affecting queries.
- Timely and accurate daily, weekly, and monthly service provision checks.
- After sale/provisioning client welcome calls.
- Referring clients to download and use the MTN Apps.
Education
- Bachelor’s degree in business administration, accounting or related course.
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Work Experience
- Experience in a service and business driven organization
- Customer interface, in person, email and via the phone.
- 3 years’ experience in a busy customer environment.
- Telecommunication or service industry trends towards digitalization of invoicing products and billing solutions.
- Knowledge of MTN Uganda Enterprise products and services.
- Knowledge of MTN Uganda’s billing environment, DCLM, DCBS, SVP applications and ability to work under minimum supervision
Skills / physical competencies:
- A Customer service background with excellent interpersonal skills
- A high sense of integrity with good planning and organization skills.
- Excellent knowledge of products & services
- Team player, flexible with excellent communication skills.
- High concentration and accuracy levels.
- Trouble shooting & problem-solving skills
- Strong work ethic and ability to work with minimal supervision
- Alertness to quality, attention to detail, flexible and able to handle stress
- Able to work within a team and work independently
- Sense of urgency necessary to meet goals, objectives and deadlines
- Computer proficiency
- Knowledge of advanced excel.
ABOUT US
We at MTN Uganda are a purpose and value-led organization!
At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Female Applicants are strongly encouraged to Apply!
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.